terms of sale / service
IMPORTANT: All customers agree to the terms of sale and limitations of waranty upon paying deposit.
PRODUCT AND INFORMATION ACCURACY
Your Space Furniture (“YSF”) strives for accuracy in all aspects of our website. However, due to the nature of custom furniture business, changing product specifications and technical changes, there may be errors or omissions in product descriptions, pricing, and availability. YSF reserves the right to correct any errors or omissions and to update information at any time without prior notice.
FURNITURE DIMENSIONS
All dimensions are approximate as everything is manufactured by hand. Dimension variances up to 2 inches are considered normal and should be expected.
ESTIMATED TIME TO BUILD
Estimates are provided to Customer as a convenience based on YSF past experience in the manufacture of similar products. No representation or guarantee is made that the product will in fact be available or delivered on any specific date.
ORDER CONFIRMATION
Once your order is submitted, an email order notification will be sent within 24 hours with the summary of your order, receipt, production time, and order # that is required to receive order status update. Upon receiving order notification a YSF representative will review your order for accuracy, pricing, and fabric availability. Should any issues or questions arise, you will be contacted by YSF to review and correct as necessary.
C.O.M. ACCEPTANCE POLICY
YSF accepts "customers own goods" for manufacturing under the following conditions: All c.o.m. fabrics must be shipped directly to our manufacturing facility and each item must have PO#. Production estimates start when the c.o.m. is received at our facility and not from the date the order is written! Not all patterns with pattern repeats require matching. It is up to customer to discuss the requirements with customer service prior to the c.o.m. being ordered from your vendor so an accurate estimate can be given. It is the responsibility of the customer to be aware of how the fabric is woven ( up the roll or railroaded) and discuss the appropriate placement on the item that is being ordered. If a pattern must be matched, it is the responsibility of the customer to discuss the matching options relating to the specific item. YSF is not responsible for any matching or fabric placement issues other than what is clearly noted on the sales order. If not noted, YSF will match and cut the fabric based on our best judgement with no recourse by the buyer. All c.o.m. yardage estimates are based on our best judgement. Due to the custom nature of our business, occasionally some additional yardage my be required. YSF is not liable for the cost of additional c.o.m. yardage if required. All thread used will be at the discretion of YSF unless c.o.m. thread is submitted and approved by YSF.
INITIAL PAYMENT
The customer acknowledges that the custom furniture they are ordering will be built to suit to their specifications and that actual damages likely to result from their breach of these Terms of Service would be impracticable or extremely difficult to fix the actual damages on the date of this agreement and would be difficult for YSF to prove. The parties intend that customer payment of the Non-refundable Deposit would serve to compensate YSF for any breach by the customer of their obligations under these Terms of Service, and they do not intend for it to serve as punishment for any such breach by the customer.
CANCELLATION/RETURN POLICY
YSF will allow order cancellations for 48 hours after invoice had been signed and non-refundable down payment has been received. After 48 hours, YSF WILL NOT accept order cancellations and the non-refundable deposit will not be refunded. This is necessary because of the nature of the order being custom. YSF does not accept returns on any custom ordered product.
DELIVERY TIME
One to two weeks prior to delivery, YSF will contact customer to collect the balance on the order. From then on, a Third Party Shipper (“TPS”) will handle all aspects of the merchandise delivery. TPS will contact customer to set up delivery date and provide a 3-4 hour window of time for delivery of the furniture. Due to complicated delivery schedules, YSF is not able to guarantee a specific delivery time. At the customer’s request, the TPS will contact the customer approximately 1 hour prior to the scheduled delivery.
FURNITURE RELEASE
Full and final payment (including sufficient time for personal checks to clear) is required prior to release of furniture for delivery or pickup.
DELIVERY GUIDELINES
Prior to Delivery Day: We realize things may happen that require changes to your schedule. Please note we do need 48 hours advanced notice to change a delivery appointment.
Note: Please, communicate if you have challenging roads, driveways or other access points that would be difficult for delivery trucks. Be sure to find out any requirements for access to buildings that have specific delivery instructions, such as deliveries allowed only during certain hours, dedicated freight elevators, etc.
Delivery Day: Please clear the way! Have a pathway cleared through your home to the room in which the furniture will be placed. If you requested White Glove Delivery, our professionally trained delivery team will unwrap, place, and assemble your new furniture in the appropriate room. Please note delivery team cannot rearrange existing furniture, connect or disconnect electrical equipment, hang mirrors or wall art.
DEFECTIVE ITEMS
Upon receiving an order, Customer shall promptly check for shipping damage or other defects. If damage occurred to the shipping and packaging containers (boxes, etc.), Customer should note the damage on the freight bill before signing the freight bill. If damage has occurred to the furniture during shipment, customer must refuse the shipment and immediately notify YSF staff. Notification to YSF of hidden damage or problems shall be provided within three (3) business days of receipt. If damage is verified, YSF will repair, replace, or send new parts at our expense, in our sole and exclusive discretion. Shipping is handled by a TPS. The TPS shall be solely responsible for any damages occurring in transit, according to the policies of the TPS. YSF shall have no liability or responsibility for damage occurring through the acts or omissions of the TPS.
WARRANTY
The manufacturer’s written warranty applies to all YSF or other merchandise sold. The manufacturer warranty is in lieu of all other warranties, whether written, oral, or implied. The customer should inspect the merchandise at the time of delivery. Any damage or defects should be noted, photographed, and reported to YSF and TPS immediately. YSF reserves the right to inspect, repair or replace this merchandise at its discretion.
SUPPLEMENTAL FURNITURE PROTECTION PLAN
If you have purchased the Guardsman supplemental Fabric Plus protection plan, all accidents must be reported directly to Guardsman within five (5) days of occurrence. For further instructions, refer to the Protection Plan warranty contract.
ENTIRE AGREEMENT
This agreement, together with signed invoice constitutes the entire understanding and agreement of the parties. This agreement supersedes all prior negotiations, discussions, correspondence, communications, understandings and agreements between the parties relating to the subject matter of this agreement.
GOVERNING LAW AND JURISDICTION
THIS AGREEMENT IS GOVERNED BY AND SHALL BE CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF CALIFORNIA, EXCLUDING ANY CONFLICT-OF-LAWS RULE OR PRINCIPLE THAT MIGHT REFER THE GOVERNANCE OR THE CONSTRUCTION OF THIS AGREEMENT TO THE LAW OF ANOTHER JURISDICTION. THIS AGREEMENT ALSO CONTAINS A MANDATORY ARBITRATION PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR ANY OTHER COURT PROCEEDINGS, OR CLASS ACTIONS OF ANY KIND. EACH PARTY HEREBY IRREVOCABLY WAIVES ANY AND ALL RIGHT TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY.